Seguru FAQ

General questions and answers about Seguru.

How do I connect Seguru?
After activating your account tap on the shield to automatically connect to our Seguru VPN servers. For first time installation you will be prompted, instal...
Sat, 26 Oct, 2019 at 11:02 AM
Is Seguru safe?
Yes!  Read our privacy policy.
Thu, 29 Nov, 2018 at 3:44 PM
Is Seguru available for my desktop computer?
At this time, Seguru is only available for iOS and Android devices.
Fri, 7 Dec, 2018 at 11:19 PM
What does "Unable to contact VPN server (#50000)" mean?
This error usually occurs when there is no active internet connection from your mobile device. Please check you have a good connection to your wi-fi or mobi...
Mon, 11 Nov, 2019 at 12:50 PM
What does Seguru do for me?
Seguru uses a number of enterprise solutions for everyday people like yourself. We have integrated the very best of VPN (Virtual Private Network), IDS (Int...
Fri, 7 Dec, 2018 at 11:19 PM
How do I know Seguru is keeping me safe?
You can always open our app to check the status of your connection. If the shield is ON, you are protected and safe from risks online. You will also notice ...
Thu, 14 Feb, 2019 at 12:30 PM
Why am I seeing ads from another country?
Be default Seguru is set to automatically connect to the best VPN server available to optimize performance and security.  We are working hard to have s...
Fri, 7 Dec, 2018 at 11:20 PM
How do I change my connection settings?
Simply tap on the flag icon on the upper right and choose and choose your new location. We recommend using "Automatic" to ensure you are on the fas...
Thu, 14 Feb, 2019 at 12:31 PM
How do I know I have the latest version?
We are continuously improving our app. To make sure you have the latest version click on your platform of choice and upgrade, if needed. For Apple users...
Thu, 14 Feb, 2019 at 12:29 PM
My real location is detected when connected to VPN. How do I disable geolocation?
Most modern browsers implement the geolocation API as defined by the W3C which enables browsers to detect the geographic location of the device. This enable...
Mon, 11 Nov, 2019 at 12:43 PM